Contact us via Chat or Email to start your return.
Once we receive your request, we’ll be in touch and provide return instructions and refund options - you'll need to reply with your preferred refund option.
You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 30 days of their delivery date.
- Please note that we don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
- Due to health reasons cosmetics, earrings, hair accessories, underwear and swimwear are not able to be returned unless faulty or wrongly described. Allovin is unable to offer returns on sale items unless faulty or wrongly described.
- For sanitary reasons, bags, beach blankets, towels, swimming rings, and floaties are not eligible for returns or exchanges unless there is a quality issue. Items marked as flash sales and final sales are also not returnable unless there is a quality issue.
- Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.
- Gift cards, jewelry, and items marked as flash sale, final sale & special sale are not eligible for returns or exchanges and will not be refunded.
1) Your order number
2) Product name or SKU number/Product code (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos
1) Please contact us via livechat or email to request an exchange. We'll send you exchange instructions within 24 hours.
2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.
3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
4) When we receive your package, we will process your refund as soon as possible.
* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
1) Before making a purchase, please carefully review your payment information and double check to make sure it can be used as a valid form of payment.
2) It is your responsibility to ensure that your credit card account is not closed or canceled. We can only issue refunds to the original form of payment, so if your card closed or canceled, you will need to contact the bank directly for further information.
3) If you card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured account.
1) Full priced items are eligible for a refund or exchange if returned within 20 days of delivery date. Return items must be unworn, unwashed, undamaged, unused, and with all original tags attached.
2) Styles that are soiled, worn, damaged, laundered or have had labels removed will not be accepted. It is at Allovin’s discretion to determine if the returned product has been soiled. If it is determined to be soiled, orders will not be accepted for a return or store credit. The return of any damaged or soiled items will be at the expense of the customer or will be damaged out/destroyed by Allovin.